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Order Information

What is my order status?
You can view your order status by looking up your order.

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if you have placed an order on a www.store.westerndigital.com before 11/03/08, please click here to view your order status.

What payment methods do you accept?

We accept Visa, MasterCard, Discover, American Express and check cards or ATM cards, so long as they are connected with one of the major credit card companies listed above.

You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

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How do I enter a shipping address?
A shipping information page will be presented where you can enter a separate shipping address and the shipping method can be chosen.

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Should I put spaces or dashes in the credit card number?
No. Your card number should be entered in as a continuous string of numbers.

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What address should I enter in the billing information screen?
For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.

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Why are you not accepting my credit card?
There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank's end, may have encountered a machine error. If you have problems submitting your credit card payment you can contact Customer Service for help. Please provide them any error message numbers you may have received, as well as the order number from the shopping cart.

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When will my credit card be charged?

We will not bill you until your product(s), including backordered or preordered items, are actually shipped. If your items are shipped separately you will be billed each time an item is shipped.

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How will the charge show up on my credit card?
The charge will appear on your credit card as: "DRI*Western Digital Online Store".

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Can I order without a credit card?
No. The only form of payment accepted is with a credit card.

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Do I have to pay sales tax?
Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.

We will gladly credit sales tax for government institutions. Just fax us a copy of your tax-exemption form with an address matching your order's billing or shipping address at: 952-253-8760.Please include a copy of your receipt or your order number.

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How do I get a copy of my invoice?
Click here to look up your order and print a copy of your invoice.

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How will you know where and how to send my physical product?
If you order a physical product, a Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.

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How do I start a new order?
You can start a new order simply by clicking the following link.

Start a New Order

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What currency is displayed on the WD US Store?
All prices shown on WD Store US are in US dollars.

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