Returns and Cancellations

What is your return policy, and how do I request a refund?
The WD Store is happy to accept returns of purchased items within 60 days of the date of shipment with the exception of opened software products. Click here for Returns instruction.

We will issue a credit as soon as we receive the returned product. We do not issue credit for costs incurred in shipping a returned item.

More questions? Back to Main Help Page

How do I cancel my order?
If you paid by credit card, and need to cancel your order please contact Customer Service. Please remember to include your order number for faster service. In some cases, we are unable to cancel an order, as orders are processed for shipment immediately upon completion.

If you selected to pay by check and have not sent in your payment. Your order will automatically be cancelled after 30 days.

Orders may only be cancelled the day they were placed. If you need to cancel your order please click here.

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When will the credit appear on my credit card?
Once the return is received, please allow 7-10 business days for the credit to appear on your account. Credit will be issued to the payment method or credit card used for your original purchase only. The WD Store does not issue credit for costs incurred in shipping a returned item.

More questions? Back to Main Help Page

What if I receive defective or damaged product?
WD Store will issue a credit for products that arrived defective or have become defective within 60 days of shipment. Visit WD Support to help determine if your product is defective or if a solution exists. Click here to submit a return request.

More questions? Back to Main Help Page

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