WD Store Returns and Cancellations
The WD Store accepts holiday season returns of purchased items within 60 days of the date of shipment. We will issue a credit for products that arrived defective or have become defective within 60 days of shipment. Visit WD Support to help determine if your product is defective or if a solution exists.
The WD Store does not issue credit for costs incurred in shipping a returned item.
The WD Store must receive the returned item within 10 days after a Return Merchandise Authorization number has been issued. An assigned RMA number is valid for 10 days only and will expire on the 11th day after the date of issuance, at which time any returned products will be refused.
Items should be returned in as-new condition, in original packaging with the packing slip, all warranty cards, UPC tags, manuals and accessories in the original shipping carton or similar packaging. Failure to return all original merchandise with accompanying accessories and materials will result in the product being returned without credit and at the expense of the customer. If you ordered a bare drive, you must return it in the same box with the drive seated in the plastic endcaps to protect it during transit.
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to the WD Store and credited for the product cost and tax, less shipping and handling.
Please allow 2 to 3 weeks for a credit to be issued. It is the customer's responsibility to make immediate and adequate arrangements with the shipping company to accept a shipment after the first failed delivery attempt.
Return Merchandise Authorization (RMA) instructions for products bought on WDStore.com within the last 60 days:
- Request a Return
To request a return, you will need to obtain a Return Merchandise Authorization (RMA) number so your request can be processed. A RMA number can be obtained from our Customer Service page, powered by Digital River, by clicking here.
You will be asked to login using your order number and password used to create your WD Store order. If you do not remember your password you can either click "Forgot Password" or you can enter your email address and the last 5 digits of the credit card used to place the order needing a return. On the first page there will be a button to "request a return" if your order is within the 60 days return period. Step-by-Step Instructions will guide you through the process. To avoid processing delays, please follow the directions provided for returning a product online. An RMA number will be issued to you immediately online along with the return address information.
- Write your RMA number on your return
Write your RMA number clearly on the outside of the package to be returned. All products must be returned in the original manufacturer packaging. If your product was shipped in a standard carton, please be sure to return using the same or similar packaging. If you ordered a bare drive, you must return it in the same box with the drive seated in the plastic end caps to protect it during transit. When using the original carton, please ensure that all previous shipping labels or other markings have been removed or covered completely.
- Ship the product back to us
You must send the product back to us using UPS, FedEx or DHL. The WD Store will not be responsible for items lost in transit to our returns processing center or any return that does not have a signed Proof of Delivery. Please note that standard USPS Priority Mail does not provide the required proof of delivery. We strongly urge you to use UPS, FedEx or DHL. It is your responsibility to retain a copy of the return’s tracking number in the event that the item is lost in transit.
Send your WD Store return to this address:
WD Store Returns Dept.
Attn: RMA # _____
10380 Bren Rd W
Minnetonka, MN 55343
(Please note that this is NOT the same address found on WD’s support site for defective products.)
- Keep your tracking number
Please keep the shipping carrier's Package Tracking Number as proof of your return.
Once the return is received, please allow 7-10 business days for the credit to appear on your account. Credit will be issued to the payment method or credit card used for your original purchase.
Orders for in-stock items are sent to our warehouse for immediate shipping. Therefore, in-stock items cannot be canceled.
To request cancellation of backordered items, please contact our customer service department:
WD Store Customer Support Phone: 1-877-934-6972
WD Store Customer Support Hours of Operation: Monday-Thursday, 8:00 a.m. - 5:00 p.m. Pacific Time, and on Friday from 8:00 a.m. - 3:00 p.m. Pacific Time.
Click here for service and support holiday closures.
Please provide your Order ID and the part number(s) to be canceled. If we are unable to cancel your order, you will be notified via e-mail.
If we are unable to cancel your purchase, you have two options:
- Refuse delivery of the product. This will send the package back to WD. Please allow 2 to 3 weeks for a credit to be issued.
- Accept the package and follow the WD Store returns process to return and receive credit for your purchase.