Orders for in-stock items are sent to our warehouse for shipping immediately after you place the order, therefore, in-stock items cannot be canceled.
To request cancellation of backordered items, please contact our customer service department using the Web support form and select “Cancel an order or item” as the subject.
In the request, please provide your Order ID and the part number(s) to be canceled. If we are unable to cancel your order, you will be notified via e-mail.
If we are unable to cancel your purchase, you have two options.
- Refuse delivery of the product. This will send the package back to WD. Please allow 2 to 3 weeks for a credit to be issued.
- Accept the package and follow the WD Store returns process to return and receive credit for your purchase.