WD Care Express provides next business day turnaround for RMA claims processing plus express shipping for drive replacement. This plan also offers an additional year of repair and replacement service beyond the standard limited warranty for eligible WD drives.
Only available for certain WD desktop and mobile drives, without a PATA interface. For a complete eligibility list please see: www.WDCare.com/eligibility
- This service plan is subject to full terms and conditions – please see http://www.wdcare.com/en/terms prior to purchase
- WD will turn-around RMA claims confirmed received before 12:00pm CET within 1 business day. Turn-around time does not include shipment time. Actual turn-around times and delivery times will vary and are subject to, among other things, location and type of address being served and holidays observed by WD and its carriers.
- Must be purchased within 1 year after the purchase of your drive and activated within 30 days after purchase of the plan.
- To obtain support phone numbers and hours in your region please visit WD support at http://support.wdc.com/contact.
- Visit www.WDCare.com for complete WD Care Express.
A few things to know:
- You don’t have to buy a WD Care Express plan at the same time as you purchase your new drive. You have up to a year to decide.
- If you change your mind, you can cancel your WD Care Express plan for up to a period of up to 30 days after your purchase of the plan or 15 days after proper activation of your plan, whichever is later, and you will receive (unless local law provides otherwise) a full refund less the value of any services provided under your plan.
- Your WD Care Express plan is backed by the full faith and credit of Western Digital Technologies, Inc., 3355 Michelson Drive, Suite 100, Irvine, CA 92612 USA.
- Other suppliers or retailers may offer an alternative support service. Your household insurance may provide some protection for your product.
- Your WD Care Express plan will not end if a claim is made; it will continue for the term of the plan.
- There are statutory rights in place that apply to faulty goods. You can find advice on those rights from the Citizens Advice Bureau.