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RMA for Products bought online on WD Store within last 30 days
The WD Store is happy to accept returns of purchased items within 30 days of the date of shipment with the exception of opened software products. We will issue a credit for products that arrived defective or have become defective within 30 days of shipment. Visit WD Support to help determine if your product is defective or if a solution exists.
The WD Store does not issue credit for costs incurred in shipping a returned item.
The WD Store must receive the returned item within 10 days after an RMA number has been issued. An assigned RMA number is valid for 10 days only and will expire on the 11th day after the date of issuance, at which time any returned products will be refused.
Items should be returned in as-new condition, in original packaging with the packing slip, all warranty cards, UPC tags, manuals and accessories in the original shipping carton or similar packaging. Failure to return all original merchandise with accompanying accessories and materials will result in the product being returned without credit and at the expense of the customer.
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to the WD Store and credited for the product cost and tax, less shipping and handling. Please allow 3 to 4 weeks for a credit to be issued. It is the customer's responsibility to make immediate and adequate arrangements with the shipping company to accept a shipment after the first failed delivery attempt.
To return a product please follow these simple steps: