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Technical Assistance

How do I get technical support for my product?
To receive technical support for your product, please visit the WD Support site. The Knowledge Base contains hundreds of detailed responses to common questions.

Technical Support Number: 00800-ASK4WDEU (00800- 27549338)

The 00800 number listed is an international Freephone number. Please dial the number exactly as listed including the first two zeros.

Hours:

Monday - Thursday 9 am – 5:30 pm, and Friday 9 am - 4 pm CET* (Central European Time)

Email Support: Click here to submit your question

More questions? Back to Main Help Page

Why do I need to set my browser to accept cookies?
Our commerce system is cookie dependent. We use cookies to track products in your shopping cart, as well as discounts and other attributes of your order. The cookie identifies your cart contents (products, discounts, etc.) or order information (billing and personal information is not saved in the cookie). Each time you make a purchase on the site, the cookie is used to speed up the checkout process and enhance your shopping experience.

More questions? Back to Main Help Page

Are cookies a security risk?
No. Our commerce system encrypts all cookies. Also, the cookie contains no personal information, just a unique identifier for our system to recognise your browser.

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How do I set up my browser to accept cookies?
If you're using Microsoft® Internet® Explorer® 6.0 or higher, on the Tools menu, click Internet Options. Then, in the Internet Options window, click the Privacy tab. The default setting is Medium, which allows you to accept cookies. You can move the slider to change the security setting if it is not set to Medium. If the setting is Custom click the Advanced button and make sure both first-party and third-party cookies are set to be accepted.

If you're using Microsoft® Internet® Explorer® 5.x, on the Tools menu, click Internet Options. Click the Security tab. Select the Internet zone and click Custom Level. Scroll to the Cookies options and select Enable.

If you're using Mozilla® Firefox® 2.0 or higher, on the Tools menu, click Options. Click the Privacy tab and select Accept cookies from sites.

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I want to purchase a power supply or replacement cord.
All power supplies and cords available through the Western Digital Digital Online Store can be found in our Accessories section.

If the product you are looking for is not available at the online store, please contact Technical Support

More questions? Back to Main Help Page

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