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Returns and Cancellations

What is your refund policy (this policy does not limit your statutory rights which are outlined in Digital River’s Terms of Sale)?
If for any reason you are not satisfied with your purchase, you may return the product within 30 days of the date of shipment. Click here for Returns instructions.

We will issue a credit as soon as we receive the returned product. We do not issue credit for costs incurred in shipping a returned item.

More questions? Back to Main Help Page

How do I request a refund?

If you need a refund for a physical product, please contact Customer Service.

More questions? Back to Main Help Page

How do I cancel my order (this policy does not limit your statutory rights which are outlined in Digital River’s Terms of Sale)?
You can submit a request to cancel your order on the same day the order was placed (unless your product is on backorder). Please remember to include your order number for faster service. Click here to submit a request to cancel your order.

In some cases, we are unable to cancel an order, as orders are processed for shipment immediately upon completion.

If your order cannot be cancelled, you will get an email notification when the order is shipped. You can also look up your order to view the shipping status of your order.

More questions? Back to Main Help Page

When will my credit appear on my credit card?
Once the return is received, please allow 7-10 business days for the credit to appear on your account. Credit will be issued to the payment method or credit card used for your original purchase only. WD Store does not issue credit for costs incurred in shipping a returned item.

More questions? Back to Main Help Page

What if I receive defective or damaged product?
WD Store will issue a credit for products that arrived defective or have become defective within 30 days of shipment. Visit WD Support to help determine if your product is defective or if a solution exists.

More questions? Back to Main Help Page

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